Refund policy

We hope you are happy with your Bright Future purchase. If something is not right, this policy explains how to cancel an online order, return an item or report a problem.

Nothing in this policy affects your statutory rights under UK consumer law.

Contact details

**Email:** Thebrightfuture64@gmail.com  
**Telephone:** 07495 596766  
**Return address:** Bright Future Returns, 64 High Street, Standlake, OX29 7RT, United Kingdom

Please contact us before sending a return so we can identify it and provide the correct return instructions.

Our 30-day return policy

In addition to your statutory rights, we offer a 30-day goodwill return period. You must contact us within 30 days of receiving your order.

To qualify for a goodwill return, the item must be:

- Unworn and unused, other than being tried on as you would in a shop;
- Unwashed and free from marks, scents, damage or alterations;
- Returned with its original tags and, where reasonably possible, its original packaging; and
- Accompanied by your order number or other proof of purchase.

Full-price and sale items are both covered by this policy. Items that do not meet these conditions may be refused or may have an appropriate deduction made where permitted by law.

Your right to cancel an online order

For most products bought online, UK customers have a legal right to cancel without giving a reason. The cancellation period begins when you place the order and ends 14 days after the day you receive the goods.

To cancel, email us at **Thebrightfuture64@gmail.com** with a clear statement that you wish to cancel. Include your name, order number and the item or items being cancelled. You may use the model cancellation form at the end of this policy, but you do not have to.

After telling us that you wish to cancel, you must return the goods within 14 days. You may inspect and try on clothing as you would in a shop. We may make a reasonable deduction from the refund if handling beyond this has reduced the item's value.

Items that cannot be returned under the goodwill policy

We cannot accept goodwill returns for:

- Products personalised or made to your individual specification, such as clothing printed with a name or customer-supplied artwork;
- Gift cards that have been used or partly used;
- Items that have been worn, washed, altered or damaged after delivery; or
- Items returned without sufficient information for us to identify the order.

Selecting a standard design, colour or size does not by itself make a product personalised.

These exclusions do not limit your rights if an item is faulty, damaged, incorrectly supplied or not as described. Any statutory cancellation rights that apply will also remain unaffected.

How to make a return

1. Email **Thebrightfuture64@gmail.com** and include your order number and the item or items you want to return.
2. Tell us whether you are cancelling, making a goodwill return, or reporting a faulty, damaged or incorrect item. You do not have to provide a reason when exercising your statutory right to cancel.
3. Wait for our return instructions and include your order details inside the parcel.
4. Package the item securely and send it to the return address above.

For change-of-mind and goodwill returns, you are responsible for the return postage. We recommend using a tracked service and retaining proof of postage, as the parcel remains your responsibility until it reaches us.

If an item is faulty, damaged, incorrect or not as described, contact us before returning it. Where the return is accepted for one of these reasons, we will cover reasonable return costs or provide an appropriate return method.

Damaged, faulty, incorrect or misdescribed items

Please contact us as soon as reasonably possible if your order arrives damaged, faulty, incorrect or materially different from its description. Include your order number, a description of the issue and photographs where this is practical.

Goods must be of satisfactory quality, fit for purpose and as described. Where your statutory rights apply, you may be entitled to a refund, repair or replacement. In many circumstances, consumers have a short-term right to reject faulty goods within 30 days of delivery. Additional rights may continue after that period.

Refunds

We will let you know when we receive and inspect your return.

For a valid statutory cancellation, we will refund:

- The price paid for the returned goods; and
- The cost of our least expensive standard delivery option, where delivery was charged.

If you selected a more expensive delivery service, we do not have to refund the additional amount above the standard delivery cost.

We will issue the refund within 14 days of receiving the returned goods or, if earlier, within 14 days of receiving satisfactory evidence that you sent them back. Refunds will be made to the original payment method unless we expressly agree otherwise.

For a goodwill return made after the statutory cancellation period, original delivery charges are not normally refunded unless the item was faulty, damaged, incorrect or not as described.

Your bank or payment provider may require additional time to show the refund in your account after we process it.

Exchanges

We do not currently operate a direct exchange service. The quickest way to obtain another size, colour or design is to return the original item and place a new order. If we sent the wrong item or your product is faulty, contact us so we can arrange the appropriate remedy.

Sale items

Sale items have the same statutory rights as full-price items. They are also eligible under our 30-day goodwill return policy, provided they meet the return conditions above.

Cancelling before dispatch

If you want to cancel before your order has been dispatched, contact us as soon as possible. We will try to stop the order, but we cannot guarantee this once processing has begun. If the order has already been dispatched, you can return it using the process above.

International orders

Customers outside the United Kingdom may have additional rights under the laws of their country. Unless the goods are faulty, damaged, incorrect or not as described, international customers are responsible for return postage and any associated customs documentation.

Questions

For questions about cancellations, returns or refunds, contact:

Email: Thebrightfuture64@gmail.com  

Model cancellation form

Complete and return this form only if you wish to cancel your contract. You may send the same information by email instead.

To: Bright Future, 64 High Street, Standlake, OX29 7RT, United Kingdom  
Email: Thebrightfuture64@gmail.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Goods:  
Order number:  
Ordered on: 
Received on:  
Customer name:  
Customer address:  
Customer signature (only if submitted on paper):  
Date: